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Every employee in the Division of Student Affairs contributes to the educational environment. Serving on the Frontlines: Customer Service the Aggie Way recognizes the unique challenges and contributions of our frontline customer service providers. Susan Warshauer (Customer Service Training in Higher Education) states "Frontline service providers can be the origin of customer's perceptions about an institution, and these initial perceptions can color subsequent interactions."
Customer service in student affairs is more than answering phones and taking messages. It is about creating a welcoming environment, helping students and others navigate a complex system, problem solving, and exemplifying the Aggie Spirit. Every interaction counts. It makes a difference. It defines who we are.
This program consists of three modules. Sessions are offered in short blocks for easy participation. Individuals who complete all three modules receive a Certificate of Completion.
Overview
The Modules
Who Should Attend
How To Register
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